Do you need a tow?
AST Towing is happy to service the greater Albany, Schenectady and Troy with our full fleet of tow and roadside assistance vehicles. We are proud of our safe work place. Our staff is trained in vehicle rescue and recovery, as well as roadside assistance while doing it with empathy and respect. No job is too small. We treat every customer as though they are one of our own family members that are stranded, feeling a bit vulnerable and need HELP NOW. With a quick call to 518-223-8852, we can be there in a matter of moments. We will use GPS to determine where our closest service member is to your location. If our customer has a cell phone we will provide text updates on ETA. Our Dispatch center will communicate with you once our assistance is on site and at the end of the call to confirm that the job is complete and that you are completely satisfied with our service and professionalism.
Our dispatch is available 24 hours a day, 7 days a week, 365 days a year. Service requests come into our dispatch center. With most people having a cell phone, a great number of calls will come in from customers that are stranded. They could be stuck because of a vehicle become disabled, having a dead battery, flat tire, locked out of the car, or you might be out of gas. You could be down due to engine troubles or damage caused by an accident. Whatever the challenge, we stand ready to problem solve and get you fast, reliable, affordable and courteous service.
Our on-call manager is ready to respond to any concern or issue that may arise. If you have an issue that require managerial oversight, we strongly encourage you to call us directly.
You will never be bumped for a more profitable job or for a bigger fleet customer. We recognize that anxiety and stress that comes with being stranded and will get to you as fast as humanly possible. Getting help on site ASAP is our mission, not merely a guideline.
What to do when you find that you will need a tow or roadside assistance. Please follow the following tips.
Move your vehicle to a safe location. The first is to get to a safe place. If your car can still be safely moved, drive the vehicle to a safe location, off the road and well out of the way of traffic.
"If you are unable to get off the road completely, turn on your hazard lights and move yourself to location and safe distance from your car. If possible, exit the door that is away from traffic. Once in a secure location contact a local, respected two company like AST Towing. Make sure you give a precise location to ensure that our people can reach you in the shortest time possible. Also provide detailed information as to the make and model of your car. When applicable,, be prepared to provide motor club member number or insurance number.
Provide our dispatch a number that you can be reached at. Again if calling from a cell phone we can text ETA updates. Also be prepared to explain the specific services that you are requesting so that we can ensure that we send the closest person with the proper equipment to get you taken care of as quickly as possible. If you have a dead battery, then we do not necessarily have to send one of our larger tow trucks.
If you believe a tow truck needs to be towed, let us know the name and address of where we will be taking the car to. This will most likely be where you service your car. If your vehicle requires repair and you do not have a mechanic that you have a trust and rapport with, AST can make recommendation of service stations with excellent reputations that are close to your current location. Your insurance company is also a good resource of auto repair shops that are approved and that they recommend.
Roadside Assistance is designed to help our customer when their car or truck they are driving in becomes disabled. Services that fall within our roadside assistance are:
AST towing is on the way
Best Roadside assistance in Albany
Call us Anytime.